This privacy policy sets out how rtfacts uses and protects any information that you give rtfacts when you use this website. rtfacts is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Rtfacts may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 13th July 2015

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.  
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not w ant the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at design@rtfacts.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Blue Corner, 109 High Street, Hemel Hempstead, Herts, HP1 3AH.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Cookies Policy for rtfacts

This page describes the sort of information that may be gathered by cookies, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored if you wished to do so, however you should be aware that this may downgrade or ‘break’ certain elements of the website’s functionality.
By using this website you agree to our use of cookies as described below and the placement of cookies on your computer.

What Are Cookies?

A cookie is a small piece of information that websites may store on your computer to help carry out various useful functions, such as:

• Remembering personalisation of a site such as selecting the content you want to view or which page should be your default landing page
• Tracking your use of a site so the website owner can work out how to more effectively target their content to their customers and see where their site may need improvement

It’s important to understand that cookies don’t hold financial information and when used for website tracking they are simply tracking your use, not your personal data.
For more general information on cookies see the Wikipedia article on HTTP Cookies…

What cookies are used on this site?

Google Analytics

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.

Disabling Cookies

Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this website. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
You can however prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this).

More Information

If you require more information then you can contact us through one of our preferred contact methods detailed on this site.

Terms & Conditions

rtfacts design for print and web

These terms & conditions constitute a valid and binding agreement between rtfacts (hereinafter referred to as “rtfacts”) and you, the client, for any services provided or work ordered. By asking us to participate in any form of work for you, or on your behalf, you are agreeing to these Terms and Conditions.

1. DEFINITIONS

As used herein and throughout this Agreement.

1.1 Agreement means the entire content of this Terms and Conditions document, and our Proposal documents including Estimates, Quotations and/or Schedules.

1.2 Client Content means all materials, information, imagery, copy and other creative content provided by The Client for use in the preparation of and/or incorporation in the Deliverables.

1.3 Copyrights means the property rights in original works of authorship, expressed in a tangible medium of expression, as defined and enforceable under U.K. Copyright Law.

1.4 Deliverables means the services and work product specified in the Proposal documents to be delivered by rtfacts to The Client, in the form and media specified in the Proposal documents.

1.5 The Client means the company or individual who has agreed to take out work with or commissioned work from rtfacts.

1.6 Final Artwork means all creative content developed or created, or commissioned, by rtfacts, exclusively for the Project and incorporated into and delivered as part of the Final Deliverables, including and by way of example, not limitation, any and all visual designs, visual elements, graphic design, illustration, photography, animation, typographic treatments and text, modifications to The Client Content, and rtfacts’s selection, arrangement and coordination of such elements together with The Client Content and/or Third Party Materials. With all printing there may be some colour variations from screen proof to final print or from previous printed work. This is due to the nature of CMYK printing. If accurate colour reproduction is imperative, the Pantone Colour System should be utilised.

1.7 Final Deliverables means the final versions of Deliverables provided by rtfacts and accepted by The Client.

1.8 Preliminary Artwork means all artwork including, but not limited to, concepts, sketches, visual presentations, or other alternate or preliminary designs and documents developed by rtfacts and which may or may not be shown and or delivered to The Client for consideration but do not form part of the Final Artwork.

1.9 Project means the scope and purpose of The Client’s identified usage of the work product as described in the Proposal documentation.

1.10 Services means all services and the work product to be provided to The Client by rtfacts as described and otherwise further defined in the Proposal documentation.

1.11 Third Party Materials means proprietary third party materials which are incorporated into the Final Deliverables, including without limitation stock photography or illustration.

1.12 Trademarks means trade names, words, symbols, designs, logos or other devices or designs used in the Final Deliverables to designate the origin or source of the goods or services of The Client.

2. PROPOSAL

The terms of the Proposal documents shall be effective for 30 days after presentation to The Client. In the event that the Proposal is not formally accepted by The Client within the time identified, the Proposal, together with any quotations, estimates, related terms and conditions and deliverables, may be subject to amendment, change or substitution.

3. FEES AND CHARGES

3.1 Fees. In consideration of the Services to be performed by rtfacts, The Client shall pay to rtfacts fees in the amounts and in the manner according to the Proposal documentation.

3.2 Additional Costs. Any and all outside costs including, but not limited to, image production, stock imagery, copywriting, proofreading, equipment rental, artwork licenses, prototype and/ or proof production costs, hosting fees, will be billed to The Client unless specifically otherwise provided for in the Proposal documentation. Such outside costs may be subject to a mark up.

3.3 Invoices.

3.3.1 All invoices are payable within 30 days of the date of invoice.

3.3.2 All commissioned work exceeding £500 will be subject to a deposit of 40%. rtfacts reserve the right to change this percentage at will.

3.3.3 rtfacts reserve the right to place the Client’s account on hold if payment for overdue accounts is not received within 45 days of original invoice date.

3.3.4 We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms. Interest is charged at 8% above the Bank of England base rate on the overdue balance. Payments will be credited first to late payment charges and next to the unpaid balance. The Client shall be responsible for all collection or legal fees necessitated by late or default in payment.

3.3.5 rtfacts reserves the right to withhold delivery and any transfer of ownership of any current work if accounts are not current or overdue invoices are not paid in full. All grants of any license to use or transfer of ownership of any intellectual property rights under this Agreement are conditional upon receipt of payment in full which shall be inclusive of any and all outstanding Additional Costs, Taxes, Expenses, and Fees, Charges or the costs of Changes.

3.3.6 rtfacts reserve the right to invoice The Client for work completed over any period of 30 days following the previous invoice or deposit raised.

3.4 Project End. All deliverables shall be deemed complete once The Client has signed off the work or indicated satisfaction in writing, via e-mail, post or other methods. If The Client fails to communicate with rtfacts for a period of more than 20 days without explanation, the project shall be deemed satisfactory and complete.

4. CHANGES

4.1 General Changes. Unless otherwise provided in the Proposal, and except as otherwise provided for herein, The Client shall pay additional charges for changes requested by The Client which are outside the scope of the Services on a time and materials basis, at rtfacts’s hourly rate as prevailing from time to time. Such charges shall be in addition to all other amounts payable under the Proposal documentation, despite any maximum budget, contract price or final price identified therein. rtfacts may extend or modify any delivery schedule or deadlines in the Proposal and Deliverables as may be required by such Changes.

4.2 Timing. rtfacts will prioritise performance of the Services as may be necessary or as identified in the Proposal documentation, and will undertake commercially reasonable efforts to perform the Services within the time(s) identified in the Proposal documentation. The Client agrees to review Deliverables within the time identified for such reviews and to promptly either,(i) Approve the Deliverables in writing or(ii) provide written comments and/or corrections sufficient to identify The Client’s concerns, objections or corrections to rtfacts. rtfacts shall be entitled to request written clarification of any concern, objection or correction. The Client acknowledges and agrees that rtfacts’s ability to meet any and all schedules is entirely dependent upon The Client’s prompt performance of its obligations to provide materials and written approvals and/or instructions pursuant to the Proposal documentation and that any delays in The Client’s performance or Changes in the Services or Deliverables requested by The Client may delay delivery of the Deliverables. Any such delay caused by The Client shall not constitute a breach of any term, condition or of rtfacts’s obligations under this Agreement.

5. THE CLIENT’S RESPONSIBILITIES

The Client acknowledges that it shall be responsible for performing the following in a reasonable and timely manner: (a) Coordination of any decision-making with parties other than rtfacts;(b) Provision of The Client Content in a form suitable for reproduction or incorporation into the Deliverables without further preparation, unless otherwise expressly provided in the Proposal documentation;(c) Final proofreading. In the event that The Client has approved Deliverables but errors, such as, by way of example not limitation, typographic errors or misspellings, remain in the finished product, The Client shall incur the cost of correcting such errors.

6. ACCREDITATIONS/PROMOTIONS

rtfacts retains the right to reproduce, publish and display the deliverables in rtfacts’s portfolio(s) and website(s), and in galleries, design periodicals and other media or exhibits for the purposes of recognition of creative excellence or professional advancement, and to be credited with authorship of the Deliverables in connection with such uses. Either party, subject to the other’s reasonable approval, may describe its role in relation to the Project and, if applicable, the services provided to the other party on its website and in other promotional materials, and, if not expressly objected to, include a link to the other party’s website.

7. CONFIDENTIAL INFORMATION

Each party acknowledges that in connection with this Agreement it may receive certain confidential or proprietary technical and business information and materials of the other party, including without limitation Preliminary Works. Each party, its agents and employees shall hold and maintain in strict confidence all Confidential Information, shall not disclose Confidential Information to any third party, and shall not use any Confidential Information except as may be necessary to perform its obligations under the Proposal documentation except as may be required by a court or governmental authority. Notwithstanding the foregoing, Confidential Information shall not include any information that is in the public domain or becomes publicly known through no fault of the receiving party, or is otherwise properly received from a third party without an obligation of confidentiality.

8. RELATIONSHIP OF THE PARTIES

8.1 Independent Contractor. rtfacts is an independent contractor, not an employee of The Client or any company affiliated with The Client. rtfacts shall provide the Services under the general direction of The Client, but rtfacts shall determine, in rtfacts’s sole discretion, the manner and means by which the Services are accomplished. This Agreement does not create a partnership or joint venture and neither party is authorised to act as agent or bind the other party except as expressly stated in this Agreement. rtfacts and the work product or Deliverables prepared by rtfacts shall not be deemed a work for hire as that term is defined under Copyright Law. All rights, if any, granted to The Client are contractual in nature and are wholly defined by the express written agreement of the parties and the various terms and conditions of this Agreement.

8.2 Design Agents. rtfacts shall be permitted to engage and/or use third parties or other service providers as independent contractors in connection with the Services (Design Agents). Notwithstanding, rtfacts shall remain fully responsible for such Design Agents’ compliance with the various terms and conditions of this Agreement.

8.3 No Solicitation. During the term of this Agreement, and for a period of twelve (12) months after expiration or termination of this Agreement, The Client agrees not to solicit, recruit, engage, or otherwise employ or retain, on a full-time, part-time, consulting, work-for-hire, or any other kind of basis, any rtfacts employee or Design Agent of rtfacts, whether or not said person has been assigned to perform tasks under this Agreement. In the event such employment, consultation or work-for-hire event occurs, The Client agrees that rtfacts shall be entitled to an agency commission to be the greater of either (a) 25% of said person’s starting salary with The Client, or(b) 25% of fees paid to said person if engaged by The Client as an independent contractor. In the event of(a) above, payment of the commission will be due within 30 days of the employment starting date. In the event of(b) above, payment will be due at the end of each and any month during which the independent contractor performed services for The Client. rtfacts, in the event of non-payment and in connection with this section, shall be entitled to seek all remedies under law and equity.

8.4 No Exclusivity. The parties expressly acknowledge that this Agreement does not create an exclusive relationship between the parties. The Client is free to engage others to perform services of the same or similar nature to those provided by rtfacts, and rtfacts shall be entitled to offer and provide design services to others, solicit other clients and otherwise advertise the services offered by rtfacts.

9. WARRANTIES AND REPRESENTATIONS

9.1 The Client represents, warrants and covenants to rtfacts that (a) The Client owns all rights, titles, and interest in, or otherwise has full right and authority to permit the use of The Client Content,(b) to the best of The Client’s knowledge, The Client Content does not infringe the rights of any third party, and use of The Client Content as well as any Trademarks in connection with the Project does not and will not violate the rights of any third parties,(c) The Client shall comply with the terms and conditions of any licensing agreements which govern the use of Third Party Materials, and(d) The Client shall comply with all laws and regulations as they relate to the Services and Deliverables.

9.2 To the best of rtfacts’s knowledge, the Final Artwork provided by rtfacts and rtfacts’s subcontractors does not infringe the rights of any party, and in connection with the Project will not violate the rights of any third parties. In the event The Client or third parties modify or otherwise use the Deliverables outside of the scope or for any purpose not identified in the Proposal or this Agreement or contrary to the terms and conditions noted herein, all representations and warranties of rtfacts shall be void. The Client agrees to fully indemnify and hold rtfacts free from harm in any and all claims resulting from The Client in not having obtained all the required copyright, and/or any other necessary permission. Any artwork, images, or text supplied or designed by rtfacts on behalf of The Client, will remain the property of rtfacts and/or rtfacts’s suppliers unless otherwise explicitly stated.

10. INDEMNIFICATION/LIABILITY

10.1 By The Client. The Client agrees to indemnify, save and hold harmless rtfacts from any and all damages, liabilities, costs, losses or expenses arising out of any claim, demand, or action by a third party arising out of any breach of The Client’s responsibilities or obligations, representations or warranties under this Agreement, provided that (a) under such circumstances rtfacts shall promptly notify The Client in writing of any claim or suit;(b) The Client has sole control of the defence and all related settlement negotiations; and(c) rtfacts provides The Client with commercially reasonable assistance, information and authority necessary to perform The Client’s obligations under this section. The Client will reimburse the reasonable out-of-pocket expenses incurred by rtfacts in providing such assistance.

10.2 By rtfacts. Subject to the terms, conditions, express representations and warranties provided in this Agreement, rtfacts agrees to indemnify, save and hold harmless The Client from any and all damages, liabilities, costs, losses or expenses arising out of any finding of fact which is inconsistent with rtfacts’s representations and warranties made herein, except in the event any such claims, damages, liabilities, costs, losses or expenses arise directly as a result of gross negligence or misconduct of The Client provided that (a) The Client promptly notifies rtfacts in writing of the claim;(b) rtfacts shall have sole control of the defence and all related settlement negotiations; and(c) The Client shall provide rtfacts with the assistance, information and authority necessary to perform rtfacts’s obligations under this section. Notwithstanding the foregoing, rtfacts shall have no obligation to defend or otherwise indemnify The Client for any claim or adverse finding of fact arising out of or due to The Client Content, any unauthorised content, improper or illegal use, or the failure to update or maintain any Deliverables provided by rtfacts.

10.3 Limitation of Liability. The services and the work product of rtfacts are sold as is. In no event shall rtfacts be liable for any lost data or content, lost profits, business interruption or for any indirect, incidental, special, consequential, exemplary or punitive damages arising out of or relating to the materials or the services provided by rtfacts, even if rtfacts has been advised of the possibility of such damages.

11. RIGHTS TO DELIVERABLES OTHER THAN FINAL ARTWORK

11.1 The Client Content. The Client Content, including all pre-existing Trademarks, shall remain the sole property of The Client or its respective suppliers, and The Client or its suppliers shall be the sole owner of all rights in connection therewith. The Client hereby grants to rtfacts a nonexclusive, non-transferable licence to use, reproduce, modify, display and publish The Client Content solely in connection with rtfacts’s performance of the Services and limited promotional uses of the Deliverables as authorised in this Agreement.

11.2 Third Party Materials. All Third Party Materials are the exclusive property of their respective owners. rtfacts shall inform The Client of all Third Party Materials that may be required to perform the Services or otherwise integrated into the Final Artwork. Under such circumstances, rtfacts shall inform The Client of any need to license, at The Client’s expense, and unless otherwise provided for by The Client, rtfacts shall obtain the licence(s) necessary to permit The Client’s use of the Third Party Materials consistent with the usage rights granted herein. In the event The Client fails to properly secure or otherwise arrange for any necessary licences or instructs the use of third party art, The Client hereby indemnifies, saves and holds harmless rtfacts from any and all damages, liabilities, costs, losses or expenses arising out of any claim, demand, or action by a third party arising out of The Client’s failure to obtain copyright, trademark, publicity, privacy, defamation or other releases or permissions with respect to materials included in the Final Artwork.

11.3 Preliminary Works. rtfacts retains all rights in and to all Preliminary Works. The Client shall return all Preliminary Works to rtfacts within thirty (30) days of completion of the Services and all rights in and to any Preliminary Works shall remain the exclusive property of rtfacts.

11.4 Original Artwork. rtfacts retains all right and title in and to any original artwork comprising Final Artwork, including all rights to display or sell such artwork. The Client shall return all original artwork to rtfacts within thirty (30) days of completion of the Services.

11.5 Trademarks. Upon completion of the Services and expressly conditioned upon full payment of all fees, costs and out-of pocket expenses due, rtfacts assigns to The Client all ownership rights, including any copyrights, in and to any artworks or designs comprising the works created by rtfacts for use by The Client as a Trademark. rtfacts shall cooperate with The Client and shall execute any additional documents reasonably requested by The Client to evidence such assignment. The Client shall have sole responsibility for ensuring that any proposed trademarks or Final Deliverables intended to be a Trademark are available for use in commerce and do not otherwise infringe the rights of any third party. The Client hereby indemnifies, saves and holds harmless rtfacts from any and all damages, liabilities, costs, losses or expenses arising out of any claim, demand, or action by any third party alleging any infringement arising out of The Client’s use and/or failure to obtain rights to use or use of the Trademark.

11.6 Applications for Products and Services. All products and services are subject to availability and we give no guarantee in this regard. The provision of details of products and services on our website or on promotional display in our offices are not, and should not be construed as, an offer to sell or buy such products or services by the relevant company.

12. RIGHTS TO FINAL ARTWORK

12.1 Upon completion of the Services, and expressly subject to full payment of all fees, costs and out-of-pocket expenses due, rtfacts grants to The Client the rights in the Final Artwork as set forth in the proposal. Any unused concepts developed during creative stages remain the property of rtfacts Creative Limited and therefore may be utilised by rtfacts Creative Limited in future work, though so as not to infringe on any direct copyright material produced for previous clientele. Any additional uses not identified herein or reselling of the artwork is not permitted without prior written consent.

12.2 LAST MINUTE DELIVERIES

Projects sometimes have to be delivered on the day of an event. Collateral means anything we are delivering on your behalf. On these occasions you will have been made aware of the courier costs. If a project is being delivered the day before an event and the event is so important to you that the collateral absolutely has to be there, we will offer a price for a same day delivery. If you chose not to accept this cost, an overnight delivery will be used. Under normal circumstances these cause us no problems but, if the overnight delivery is lost or doesn’t make it, for whatever reason, rtfacts shall not be held liable for compensation for the delivery, collateral or any event losses/costs.

13. WEBSITE SPECIFICS

13.1 Search Engine Performance, SEO and Digital Marketing

13.1.1 When undertaking a new contract, rtfacts will code The Client’s site to be as search engine friendly as the project dictates is reasonable and achievable. If The Client wishes to take out an ongoing Search Engine Optimisation contract, this will take the form of a separate agreement to the website contract. In the absence of a Search Engine Optimisation contract, rtfacts is not responsible for ongoing site promotion.

13.1.2 The Client will implement or otherwise act upon the recommendations rtfacts make during the provision of the Services. In the event that The Client does not implement recommendations within 14 days of being advised to do so, The Client acknowledges that this may affect the performance of The Client’s campaign for which rtfacts shall not be held responsible.

13.1.3 If a written contract is entered into by rtfacts and The Client for the provision of SEO or Digital Marketing, this contract will specify the exact services to be provided, in exchange for a charge calculated at a daily rate. rtfacts’s rates are not dependent upon nor linked to site traffic, rankings in search engines or any other performance metrics or data supplied by third party companies.

13.1.4 All information pertinent to a Search Optimisation campaign shall be supplied to rtfacts, including history of any prior campaigns conducted with other Search Optimisation providers.

13.1.5 rtfacts shall not be responsible for URLs dropped or excluded by a search engine for any reason.

13.2 FTP Access

rtfacts may require the ability to directly optimise and amend the structure of The Client’s website. In the event that rtfacts consider this necessary, The Client shall provide rtfacts with access to The Client’s website which may include an FTP (File Transfer Protocol) username and password and access to The Client’s content management system or control panel. In such an event, rtfacts shall keep secure any access details to The Client’s website which The Client provides to rtfacts. Should The Client not provide such access within 7 days of rtfacts’s request, The Client itself shall be responsible for implementing rtfacts’s recommendations and suggestions in accordance with clause

13.3 Websites, Digital Media, Database Application and Ecommerce Development

13.3.1 rtfacts cannot take responsibility for any losses incurred by the use of any software created for The Client. Whilst every care is taken to ensure products are problem free and accurate, the ultimate responsibility lies with The Client to ensure that all software is functioning correctly before and during use.

13.3.2 Where applications or sites are developed on servers not recommended by rtfacts, The Client is expected to provide or seek any information, additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed on servers not recommended by rtfacts, it is The Client’s responsibility to provide a suitable testing environment which is identical to the final production environment.

13.3.3 The Client is expected to test fully any application or programming relating to a website developed by rtfacts before it is made generally available for use. Where “bugs”, errors or other issues are found after the site/development is live, or after an agreed period of testing for the work being delivered, rtfacts will endeavour (but is not obliged) to correct these issues to meet the standards of function outlined in the original brief. Any “bug”, error or other issue found after 6 or more months following delivery of any application or programming cannot be considered for correction without additional charge, where not covered by a support or maintenance contract, due to changes in technology and the passing of a reasonable amount of time for testing and response.

13.3.4 Delivery deadlines are given as a guideline only and although rtfacts will endeavour to meet all its quoted deadlines, rtfacts cannot be held responsible if a delivery date is not met.

13.3.5 rtfacts will provide the amount of training deemed necessary for the successful handover of the deliverables at rtfacts’s discretion. Typically this will entail a single session of training for no more than 1.5 hours with The Client. If more training is required then this must be communicated to rtfacts at the point of handover, and rtfacts may at rtfacts’s discretion provide further training but rtfacts reserve the right to charge for further training on an hourly basis if there is no support and maintenance contract in place.

13.3.6 If the Client reasonably believes that the product or service supplied by rtfacts does not match the agreed specification in the original quotation or working document supplied by rtfacts at the point of sign-off on the planning stage, whichever is more recent in the project delivery, then the Client must notify rtfacts within a period of 10 working days following the date of delivery. rtfacts will then respond and endeavour to carry out the required change within a further 10 working days where possible and where the request is reasonable. If no contact is made before 10 working days following delivery then the Client will be deemed to have accepted the service as delivered.

13.3.7 The Client accepts that there is a risk with any system using credit card or personal data and rtfacts will take every reasonable action to ensure the security of this data in line with current industry practice or specific instruction from The Client. However, rtfacts cannot be held responsible for any breach of data security.

13.3.8 rtfacts cannot be held responsible for fixing issues caused by third party tools or Apps such as Twitter, Google Maps, or payment gateways. If changes to their application are required due to external factors, then these changes will always be chargeable unless covered by a support and maintenance contract and it is The Client’s responsibility to ensure these are updated when no contract is in place.

13.4 Web and Email Hosting Web and Email Hosting is covered by a separate document.

13.5 Loss of Service and Data

13.5.1 rtfacts will endeavour to maintain network stability and satisfactory service levels, however rtfacts may from time to time perform routine maintenance, service and upgrades. rtfacts will endeavour to act on such instances at the most convenient times and provide reasonable notice by any means rtfacts deems satisfactory.

13.5.2 rtfacts may experience outages beyond rtfacts’s control caused by any of the following; force majeure (any ‘act of god’ including those induced by negative human activities), war, invasion, act of hostilities, civil war, rebellion, military power or confiscation, terrorist activities, nationalism, governmental/quasigovernmental sanction, restraint, embargo, prohibition or intervention, blockage, labour dispute, general strike, lockout or failure of utilities (electricity, telephone, etc), failure of hardware (rtfacts’s hardware as well as third party’s), failure of software, failed software or hardware upgrade or any other failure as caused by rtfacts, rtfacts’s suppliers or any third party.

13.5.3 rtfacts may at rtfacts’s discretion provide notification of outages whether planned or unplanned.

13.5.4 The Client releases rtfacts from any claim or potential claim with relation to outages and any loss of business/service suffered by The Client or any third party.

13.5.5 rtfacts may at its own discretion take backups of data for The Client, however The Client accepts sole responsibility for the back-up and integrity of The Client’s data, including but not limited to website files and database content, unless specifically agreed and detailed in a separate support or maintenance contract.

13.6 Support & Maintenance

13.6.1 Websites will be handed over as a fully functioning, completed work. Unless a support contract has been arranged, rtfacts is not responsible for support. Support can be provided upon request for an agreed fee.

13.6.2 Websites are offered as a single contract and no guarantee of the availability or compatibility (including rendering compatibility with future browsers or future versions of existing browsers) from rtfacts is offered unless an ongoing support package has been agreed.

13.7 Copyright of Materials Provided

13.7.1 The copyright in any methodologies and technologies provided by rtfacts for the Project shall remain with rtfacts or its licensors.

13.7.2 rtfacts agrees to grant The Client, a royalty-free, worldwide, non-exclusive licence to use and modify any methodologies and technologies provided by rtfacts in its standard terms.

13.7.3 rtfacts waives any moral rights as defined in sections 77 to 83 of The Copyright, Designs and Patents Act 1988 subsisting in any copyright created for The Client under this Agreement.

13.7.4 Nothing in this Agreement shall be taken to prevent rtfacts from using any expertise acquired or developed during the performance of this Agreement in the provision of services for other companies or on its own behalf.

13.8 Population of Content Unless specifically detailed in either the quotation for work, or the technical specification document for a project, rtfacts Creative are not responsible for full content population of a website or digital media provided. Once a website or digital media project has been completed and delivered to The Client with enough content to enable testing of all sections and training, then any further population is the responsibility of The Client.

13.9 Service performance The Client must inform rtfacts in advance of any changes to (or in respect of) The Client’s website that may affect the provision or the performance of the Services. The Client acknowledges that The Client is solely responsible if any such changes affect the provision or performance of the Services and The Client shall not be entitled to any refund or credit against fees in this event.

13.10 Service guarantees The Client acknowledges that the provision of rtfacts’s web services are not subject to any performance guarantees or promises, including but not limited to the ranking of The Client’s website on internet search engines or the volume of searches, visitors, click- throughs or incremental revenue.

14. TERMINATION

14.1 This Agreement shall commence upon the Effective Date and shall remain effective until the Services are completed and delivered.

14.2 This Agreement may be terminated at any time by either party effective immediately upon notice if the other party: (a) becomes insolvent, files a petition in bankruptcy, makes an assignment for the benefit of its creditors; or (b) breaches any of its material responsibilities or obligations under this Agreement, which breach is not remedied within ten (10) days from receipt of written notice of such breach.

14.3 In the event of termination, rtfacts shall be compensated for the Services performed through to the date of termination in the amount of (a) any advance payment, (b) a prorated portion of the fees due, or (c) hourly fees for work performed by rtfacts or rtfacts’s agents as of the date of termination, whichever is greater; and The Client shall pay all Expenses, fees, out of pocket expenses together with any Additional Costs incurred through and up to, the date of cancellation.

14.4 In the event of termination by The Client and upon full payment of compensation as provided herein, rtfacts grants to The Client such right and title as provided for in this Agreement with respect to those Deliverables provided to, and accepted by The Client as of the date of termination.

14.5 Upon expiration or termination of this Agreement: (a) each party shall return or, at the disclosing party’s request, destroy the Confidential Information of the other party, and (b) other than as provided herein, all rights and obligations of each party under this Agreement, exclusive of the Services, shall survive.

14.6 Projects that have passed 20 days without contact or further instruction from The Client shall be deemed to have been completed and are subject to invoicing in full at rtfacts’s discretion.

15. GENERAL

15.1 Modification/Waiver. This Agreement may only be modified with the express permission of both parties and any modification of this Agreement must be in writing, except that rtfacts’s invoices may include, and The Client shall pay, expenses or costs that The Client authorises by electronic mail in cases of extreme time sensitivity. Failure by either party to enforce any right or seek to remedy any breach under this Agreement shall not be construed as a waiver of such rights nor shall a waiver by either party of default in one or more instances be construed as constituting a continuing waiver or as a waiver of any other breach.

15.2 Notices. All notices to be given hereunder shall be transmitted in writing either by facsimile or electronic mail with return confirmation of receipt or by certified or registered mail, return receipt requested, and shall be sent to the addresses identified on the Proposal document, unless notification of change of address is given in writing. Notice shall be effective upon receipt or in the case of fax or e-mail, upon confirmation of receipt.

15.3 No Assignment. Neither party may assign, whether in writing or orally, or encumber its rights or obligations under this Agreement or permit the same to be transferred, assigned or encumbered by operation of law or otherwise, without the prior written consent of the other party.

15.4 Force Majeure. rtfacts shall not be deemed in breach of this Agreement if rtfacts is unable to complete the Services or any portion thereof by reason of fire, earthquake, labour dispute, act of God or public enemy, death, illness or incapacity of rtfacts or any local, state, federal, national or international law, governmental order or regulation or any other event beyond rtfacts’s control (collectively, Force Majeure Event). Upon occurrence of any Force Majeure Event, rtfacts shall give notice to The Client of its inability to perform or of delay in completing the Services and shall propose revisions to the schedule for completion of the Services.

15.5 Governing Law and Dispute Resolution. The formation, construction, performance and enforcement of this Agreement shall be in accordance with the laws of the United Kingdom without regard to its conflict of law provisions or the conflict of law provisions of any other jurisdiction. In the event of a dispute arising out of this Agreement, the parties agree to attempt to resolve any dispute by negotiation between the parties. The prevailing party in any dispute resolved by binding arbitration or litigation shall be entitled to recover its solicitor’s fees and costs from the other party. In all other circumstances, the parties specifically consent to the local and national courts located in the United Kingdom. The parties hereby waive any jurisdictional or venue defences available to them and further consent to service of process by mail. The Client acknowledges that rtfacts will have no adequate remedy at law in the event The Client uses the deliverables in any way not permitted hereunder, and hereby agrees that rtfacts shall be entitled to equitable relief by way of temporary and permanent injunction, and such other and further relief at law or equity as any arbitrator or court of competent jurisdiction may deem just and proper, in addition to any and all other remedies provided for herein. 15.6 Severability. Whenever possible, each provision of this Agreement shall be interpreted in such manner as to be effective and valid under applicable law, but if any provision of this Agreement is held invalid or unenforceable, the remainder of this Agreement shall nevertheless remain in full force and effect and the invalid or unenforceable provision shall be replaced by a valid or enforceable provision.

15.7 Headings. The numbering and captions of the various sections are solely for convenience and reference only and shall not affect the scope, meaning, intent or interpretation of the provisions of this Agreement nor shall such headings otherwise be given any legal effect.

Terms of use

The rtfacts limited web site notices and disclaimers. 
This web site is owned by rtfacts limited Limited (“rtfacts limited”)
Registered address: 46-48 ROTHESAY ROAD, LUTON, LU1 1QZ
The intellectual rights to all work produced by rtfacts or its agents in any format or adaption by others is expressly forbidden. Copyright is retained by rtfacts Under English Law relating to Intellectual property rights and copyright ownership © Worldwide 2010 rtfacts design for print and web. 

1. Except where expressly indicated nothing on this web site constitutes an offer to enter into legal relations, including but not limited to contractual obligations.
    
2. While rtfacts limited takes care and every precaution to ensure that the information contained on this web site is accurate and up to date at the time of updating which shall be carried out from time to time as rtfacts limited sees fit the information on this web site is disclosed “as is” and without any warranty of any kind. rtfacts limited accepts no responsibility or liability for any loss or damage howsoever caused as a result of any information contained on this web site.
    
3. rtfacts limited is not responsible for and makes no endorsement or certification as to the integrity or accuracy of the contents of any third party information included on this web site. rtfacts limited recommends that you verify such information with these parties directly.
    
4. rtfacts limited is not responsible for the content of any external sites. Any links to external sites from this one are undertaken at your own risk and without reliance upon any information, representation or certification from rtfacts limited, its employees or agents.
    
5. References to any product or service which has been or may be provided by rtfacts limited or any third party company shall not constitute promises as to the availability of such products or services at any time. rtfacts limited reserves the right to make any improvements in and/or changes to products and services described on this web site at any time without notice.
    
6. Please note that any personal information you provide may be used by rtfacts limited or our agents for the purpose of customer/client Administration as defined by the Data Protection Act 1998. If you do not wish your personal information to be used for this purpose please indicate this by ticking the appropriate box when submitting your details.
    
7. Except as indicated rtfacts limited or its subsidiaries own the copyright to or valid license in the contents of this web site. All rights are reserved in respect of all trademarks, trade or brand names registered or otherwise, owned or held by rtfacts limited and / or its subsidiaries.
    
8. This site is operated and controlled in the United Kingdom and is governed by English law. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Legal Disclaimer
    
9. Use of Cookies Cookies are used on this website to collect information about your use of the website and to measure the website’s performance. This allows us to create more of the pages that users like and to remove unused content. When you visit the website you can allow or disallow it to store cookies on your computer’s hard drive, by customising your cookie preferences using your web browser’s preferences/options/tools. Your information is not disclosed to any third parties. We may also disclose or access your account if required to do so by law.
    

If you have any questions, please contact us.
By accessing the rtfacts limited World Wide Web pages, you agree to the following terms. Please note that you must not access our pages if you do not agree to all of the terms below in their entirety.
The entire contents of any and all information published on the world wide web by or on behalf of rtfacts is provided “as is” without warranty of any kind. Notwithstanding the above and to the fullest extent allowed by law rtfacts hereby disclaims all warranties and conditions with regard to the contents of this information including all implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, title and non-infringement except where such disclaimers are held to be legally invalid. In no event shall rtfacts limited be liable for any special, indirect, incidental, punitive or consequential damages or any other damages whatsoever howsoever arising in connection with any of the information disclosed or available on its world wide web site from time to time, even if rtfacts has been advised of the possibility of such damages.
The information may contain technical inaccuracies or typographical errors. Changes are made periodically to the information and rtfacts limited reserves the right to make any improvements and/or changes to the contents of this site or to any of its products or services described on its World Wide Web pages at any time and without notice.
Reproduction, transfer, distribution or storage of part or all of the contents of the rtfacts limited World Wide Web pages in any form without the prior written consent of rtfacts limited is strictly prohibited. Individual documents in our World Wide Web pages may be subject to additional terms as indicated in those documents.
The contents of this site are protected by copyright and other proprietary rights, which are the property of the rtfacts limited and/ or its subsidiaries as owner or authorised licensee and are subject to the following copyright notice.
© rtfacts limited Limited. All rights reserved.
Call us today 01442 266 590 OR 07831 7000 81 or 07831 7000 82

Quality Assurance

rtfacts limited specialises in the following activities: graphic design and copywriting, print production, web-site design and maintenance, and marketing services.

The management of the company is committed to a policy of Quality Assurance throughout the company activities, ensuring that the professional service quality satisfies the specific requirements of all clients. It is the policy of the company to market only professional services of a quality that will merit and earn client satisfaction by performing all functions reliably and effectively.

This means:

• We find the solutions that best suit our client
• Meet and exceed our client’s expectations in terms of both delivery and specification
• Every project is thoroughly supervised
• We are open and honest about deadlines and costs 
• Our staff are trained to give a polite, efficient and friendly service
• We promote continuous improvement to refine and improve communication, control procedures and training to further improve our level of quality assurance.

The nature of our activities places particular emphasis and demands on the experience and expertise of the staff employed. High levels of responsibility and reliability are associated with all aspects of our work and a commitment to continued professional development and training exists to ensure that all staff are suitably qualified and equipped to meet these requirements.

The directors of the company have given the Quality Representative full authority to carry out the Quality Assurance Policy of the company, and all company personnel are required to co-operate with the Quality Representative in carrying out this task.

In addition the company operates an equal opportunities policy throughout all its activities.
Communication and consistency are the key to great results. The steps below show our process for web/print design and management.

1. Planning & Materials Collection

• Initial Interview – We talk with you via phone and define what it means for your website / print campaign to be a success e.g. generate new business, market new products to your existing customers, etc. We establish who your target audience is and what they will be looking for. We find out exactly what you want from your designs. Communication throughout the design process is essential and it’s never more important than at the beginning of the project.
• Build the Design Specification – After listening to what you want we write a detailed design brief outlining exactly what we will deliver and outlining the costs involved. 
• Materials Collection – After the design.

2. Design

• Brainstorming – What If? Asking this question can lead to the best, most original ideas and concepts.
• Site Plan Flowchart or pagination – The site or literature is mapped out in a flowchart so the information contained on the site is easy to find and nothing is left out. 
• Thumbnail Sketching of Concepts – Pencil + Paper + Mac, perhaps the best design tools. We roughly sketch out or visualise a range of designs expressing layout, typography and unique visual ideas.
• Choose Colours and Fonts – We determine what the best colour and font combination will be to send the right message.
• Design – Using the appropriate software we design the graphical look and feel of the site. When we have finished we present you with the design to get your approval. Once you are happy with the look and feel, we move on to building the site or laying out the pages.

3. Build

• Build html – Using the photoshop design as a template we build the html website. Any interactive elements like javascript rollovers, flash animations, etc. are added to the site as this point.
• Coding – If it’s a dynamic site then this is when we do the backend coding and MySQL.
• Initial testing and uploading – We perform a preliminary test on the site and upload it to a test area for you to suggest any adjustments.
• Approval – Once you are happy with the site we move on to Quality Assurance…

4. Quality Assurance

• In-House Testing – Using various browsers and computers we put your site through it’s paces. Often something that works perfectly in one browser may totally break down in another. Testing in-house picks up problems before they reach the outside world. We also use automated programs to check your site and pick up any small problems that the human eye misses.
• User Testing – The ultimate test, do real people find your site easy to use? We get 5 people of various levels of computer/internet literacy to use your site and report any problems they have with the site.
• Refinement – Any problems that come up in the user testing are addressed. Looks like you’re ready to go!

5. Release & Marketing

• Sites Goes Live – Your site is uploaded to your domain name and is now live for the world to knock down your door.
• Search Engine Submission – We submit your website to the relevant search engines for indexing.
• Marketing Consultation – Examination of your marketing materials to make sure that your is integrated effectively with your offline marketing efforts.

6. Maintenance

• Updates – Your business is constantly evolving and your site needs to reflect this. We will be there to perform any updates on your site as they become necessary.

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Accessibility policy

rtfacts comply with Priority 1 and where possible Priority 2 guidelines of the W3C Web Content Accessibility Guidelines. We are continually making improvements to meet these guidelines, and our website has been designed with the following accessibility guidelines in mind:

The site uses a stylesheet and relative font sizes on all text with the exception of graphical text. The font size of text can be increased or decreased in size by using the “view” option in the browser.

All images, where appropriate, have an alternative text attribute. This means that when an image is conveying important information its content is described with an alternative text. Where an image is used for a decorative purpose the alternative text attribute will be left blank. No information is exclusively conveyed using colour.

Our pages are designed so that they are without horizontal scrollbars when they are viewed at a screen resolution of 1024 x 768 pixels or higher.

A site map exists to provide information about the layout of the website.
Downloading PDF documentsAdobe Acrobat is required to view and print PDF documents that appear on this website. To download this programme for free, visit the Adobe website. To read PDF documents with a screen reader please link to the Access Adobe website which provides useful tools and resources. Adobe also has a free online conversion tool for pdfs.

Browser compatibility

This website has been developed to be viewable in the following browsers on both Windows and Macintosh platforms:

Internet Explorer
Mozilla Firefox
Safari

If you have difficulty accessing the site or have any comments or feedback, please do not hesitate to contact us.01442 266 590 or 078317000 82 or 07831 7000 81